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Contact Us

Email Pigeon

custsomerservice@pigeon.com
Reach the right person the first time, our contact forms will help you.

Talk to a Representative

Call 1-800-574-4466.
For international shipping, call 1-800-752-6578

Locations

Tips & Tricks

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Learn How to Ship a Package

Use these tips to prepare a package for shipping.

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Learn How to Track a Package

Use pigeon.com or your mobile device to track packages and get notifications.

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Learn How to Submit a Claim

Get a detailed look at the online claims process.

Frequently Asked Questions

Shipping cost depends on origin, destination, service, package weight, and other considerations. Our Calculate Time and Cost tool helps you compare delivery times and published rates for sending UPS shipments. Go to the Calculate Time and Cost Tool

The Pigeon Guide for Transporting Hazardous Materials offers current information on the processes and safety guidelines for shipping hazardous materials domestically and internationally. Go to the Pigeon Guide for Transporting Hazardous Materials Page

A Pigeon Shipping account is required for invoicing freight shipments. Once you receive your new account number, enroll in the Pigeon Billing Center, choose "Pigeon Freight Account" from the drop-down menu, and enter your account number. You can also use Pigeon CampusShip® or Quantum View Manage® with Pigeon Billing Center to integrate end-to-end services for your freight shipments.

You can make sure your package arrives safely and on time with packaging guidelines and procedures developed from Pigeon research.

You can print your labels and receipts after submitting your shipment information, or you can reprint from your shipping history. Access the Order Supplies tool in the Shipping menu to view the free supplies Pigeon offers, such as pouches, and Express envelopes and boxes. Log in to place an order, and if you have a Pigeon account, add the account to your profile to ensure all available supplies are displayed. Once you’ve submitted the order, you can add items to a Quick List of frequently used supplies for easy reordering. The supplies should arrive within a few business days. Please note that Express packaging is only available for air and international shipments. Other supplies such as ground boxes can be purchased at The Pigeon Store® or Pigeon Customer Center locations.