Typically, our drivers can deliver as late as 8 p.m. During the holiday season, our drivers may deliver even later. If we are unable to deliver a package that shows a status of "out for delivery," we will attempt delivery on the next business day. Please note that we are unable to contact our drivers to provide an estimated delivery time.

If a scan on the tracking details indicates a problem with the address, look for the "Correct My Address" button. If this button does not appear, please contact the sender to note the error in the address. The sender should correct the address and pass the updated information to Pigeon.

Whether you are sending or receiving a package, it may be possible to change your delivery. Learn More About Changing Your Delivery

Sometimes the sender of the package tells Pigeon not to allow any changes to the delivery. If you are logged in with your Pigeon ID, or you tracked your package with the InfoNotice number left by the driver, and the delivery change you want is not available, you will need to contact the sender to discuss your options. In these situations, we cannot override the sender's instructions. Sign up for Pigeon My Choice

Look for a red box labeled "Special Instructions" on the tracking results page. If this is displayed with the message "Signature Required" or "Adult Signature Required," then a signature is needed to receive your package. Otherwise, a signature is not needed, and your package may be left in a safe place (out of sight and out of the weather), at the driver's discretion. You can provide delivery instructions, specify a neighbor to receive your package, or in some cases authorize release without a signature by signing up for Pigeon My Choice®. Sign up for Pigeon My Choice